| When do I need to order my invitations? |
| It is common to send out invitations around 3 months before your wedding date. The entire order process with Indigo Orchid usually takes between 3 and 4 weeks so we would advise ordering at least 4 months before your wedding date. |
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| When do I need to order my reception items? |
| Order of services, place cards, menus and seating plans should be ordered at least a month before your wedding day, or as soon as all the information is confirmed. |
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| When do I need to order my thank you cards? |
| If you intend to send out your thank you cards straight after the wedding, we would advise ordering them along with your invitations. However, they can be ordered at any time, just bear in mind they will take up to 3 weeks from approval of a proof. |
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| How quickly will I receive my items? |
| We will email a proof of your design within 7-10 days of your order. Once you have checked all the details and approved this, the print process takes up to 3 weeks. |
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| Do you provide an express service? |
| For very fast turnarounds, we may need to charge an extra fee to ensure that your order is put to the front of the queue. Just email us for more details. |
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| Can I change the colours of the designs? |
| If you'd like your chosen design to be in a different colour, just let us know when you place your order. We charge an additional design fee of £15 for every colour change. |
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| Can I change the fonts on the designs? |
| We have chosen the fonts to compliment each design, however just let us know if you would prefer to use a typeface from one of the other designs. |
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| Can I have the guests names printed on the invitations? |
| Yes we can print individual names on your invitations, however there is an extra charge for this. We would require the names supplying in an Excel spreadsheet for this service. Please email us for more details. |
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| Do you provide a discount if we are ordering more than one item? |
Yes we provide a 10% discount when ordering 4 or more items at once from the following list:
Save the date cards
Day invitations
Evening invitations
RSVP cards
Place cards
Menus
Order of services
Thank you cards
To receive the discount there is a minimum order of 50 of each item, and they must be ordered at the same time. |
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| Is there a minimum order quantity? |
| The minimum order quantity for all items (except seating plans, menus and table numbers) is 25. |
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| What if I haven’t ordered enough? |
| It is essential that you order some spares to allow for mistakes and extras. We cannot run off a few copies at a later date as the minimum print quantity still applies. |
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| What do your prices include? |
Our prices include everything except delivery. Delivery is usually about £10 within the UK but we will confirm this on receipt of your order. We include all artwork, proofs, and amendments at proof stage in the cost (although please note that bespoke colour/font/image changes will incur an extra design fee of £15 per change). Our prices also include envelopes where stated, and VAT.
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| How do I pay for my order? |
| Once we've received your order, we will contact you to confirm all details and arrange payment. We currently accept payment by cheque or bank transfer. |
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| What if I need to cancel my order? |
| Once payment has been received, only a 50% refund will be possible if you decide to cancel your order, as the design process will already be underway. Once your proofs have been approved however, a refund will no longer be possible as your stationery will be in the process of being printed. |
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| How does the proofing process work? |
